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Privacy Policy

1. Scope & Introduction

This privacy policy was last updated in July 2026

In this privacy policy, “we”, “us”, or “our” means Robjie Pty Ltd (ACN 611 767 689). We respect and protect the privacy and rights of all individuals regarding their personal information. We are committed to managing and safeguarding your personal data in strict compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and Counter-Terrorism Financing Act 2006 (Cth), and applicable real estate industry regulations in New South Wales (NSW).

Statement of Business Scope: Our agency specializes in real estate sales, purchases, and buyer/vendor advocacy services.

2. What is Personal Information?

“Personal Information” is any information or opinion about an identified individual, or an individual who is reasonably identifiable. This includes your name, residential address, telephone number, email address, occupation, government-issued identification details, and financial or property-related details.

3. What Personal Information We Collect

Certain information provided to us by clients and third parties may be confidential or personal. Without collecting this information, we may be unable to conduct our business or provide our services to you. We only collect personal information that is reasonably necessary for specific business functions or activities, including verifying your identity.

The types of personal information we collect include:

  • Identity & Verification Data: Full name, date and place of birth, legal nationality/residency status, government-issued photo identification (such as driver’s licence, passport, or state ID card), and biometric verification data (such as facial images or short video recordings used strictly for electronic Identity Verification (eIDV)).
  • Buyer & Vendor (Transferor) Transaction Data: Postal address, email address, phone number, property ownership details, financial details, proof of source of funds/wealth (where legally mandated), and detailed records of services provided to you alongside relevant real estate transaction histories.
  • AML/CTF Compliance Data: Documents and information required to fulfill Customer Due Diligence (KYC) obligations pursuant to Australian anti-money laundering regulations.
  • Website Visitor & Enquirer Data: Contact details provided via online inquiry forms, IP addresses, cookies, and browsing preferences.
  • Surveillance & Recording Data: CCTV footage collected when you visit our physical premises, and audio/video recordings of telephone or video calls.
  • Voluntary Information: Any additional information you voluntarily choose to provide to us.

4. Automated Decision-Making (ADM) & AI Transparency

We do not use ADM or artificial intelligence to make decisions using personal information that could reasonably be expected to significantly affect an individual’s rights or interests. All final sales decisions, client communications, and transaction approvals are manually managed and confirmed by licensed real estate agents.

5. How We Collect Personal Information

We collect personal information directly from you, or via authorized third parties, including:

  • When you visit or use our website, social media pages, or online forms;
  • When you communicate with our representatives via telephone, email, or in person;
  • When you attend open homes, participate in events, request market appraisals, or subscribe to updates;
  • From authorized third parties, including your legal representatives (conveyancers/solicitors), financial advisors, credit reporting bodies, electronic Identity Verification (eIDV) service providers, public registers, or data providers (such as White Pages and Yellow Pages);
  • Through CCTV surveillance at our physical business premises; and
  • Through telephone or video call recordings conducted for quality assurance and staff training purposes.

6. How We Use and Disclose Your Information

We collect, hold, use, and disclose your personal information for our core business functions and legal compliance. We may share your information with trusted third parties, including:

  • Property vendors and their legal representatives (inspection feedback or buyer intent is generally provided in aggregate or de-identified form, unless it involves a formal contractual offer);
  • External service providers who assist us in completing transactions (e.g., independent conveyancers, mortgage brokers, building/pest inspectors, professional photographers, and media marketing providers);
  • Administrative and operational support providers (e.g., mail houses, couriers, IT hosting providers, CRM system administrators, and secure cloud storage platforms);
  • Professional advisors, including solicitors, legal counsel, and auditors;
  • Regulatory bodies, law enforcement agencies, and statutory authorities where required by law (such as AUSTRAC or NSW Fair Trading); and
  • Financial institutions and payment processors for billing and transaction management.

We never sell, rent, or trade your personal information to any third party.

We also use your information internally to maintain system security, train staff, detect and prevent fraud, and fulfill statutory obligations under NSW real estate and tax legislation.

7. Direct Marketing & Opt-Out

In accordance with the Spam Act 2003 (Cth), we may send you updates about our services, market reports, and promotional materials via email, SMS, or post. You may opt out of receiving marketing communications at any time by clicking the "Unsubscribe" link in digital communications, or by contacting us directly at info@pvrtamworth.com.au / 02 5733 4111.

8. Data Storage, Security & Data Breaches

  • Data Security Measures: We store your information in secure electronic databases and protected cloud servers. We implement stringent cybersecurity controls, including firewall protection, password manager access controls, secure server encryption, and credit card transaction encryption technologies.
  • Data Retention & Destruction: We retain personal information only for as long as necessary to fulfill our business services or satisfy legal, anti-money laundering (e.g., retaining KYC records for a minimum of 7 years), and accounting requirements. When your personal information is no longer required for business or legal purposes, we securely destroy or permanently de-identify it.
  • Transmission Risk Acknowledgment: While we implement reasonable and industry-standard technical measures to safeguard your data, data transmission over the internet carries inherent cybersecurity risks. You transmit information online at your own risk. If you suspect your personal information has been compromised, lost, or accessed without authorization, please contact us immediately so we can assist promptly.
  • Data Breach Response (NDB Scheme): In the event of an "Eligible Data Breach" that is likely to result in serious harm to you, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the statutory requirements of the Australian Notifiable Data Breaches Scheme.

9. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, and to request corrections if the information is inaccurate, incomplete, or out of date. We endeavour to handle reasonable requests promptly. If an access request unreasonably impacts the privacy of others or breaches legal confidentiality obligations, we may refuse the request and provide you with a written explanation.

10. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of external websites.

11. Overseas Disclosure

Some of our service providers may store or process personal information outside of Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with the Australian Privacy Principles, including through contractual safeguards with service providers.

12. Cookies & Tracking Technologies

To enhance your online property search experience and optimize our real estate services, this website uses cookies, pixel tags, and similar tracking technologies.

Types of Cookies We Use and Their Purpose:

  • Strictly Necessary Cookies: Essential for the basic functionality of the website (such as user account logins, property inquiry form submissions, and security protection).
  • Functional & Preference Cookies: Used to remember your personalized search preferences, such as saving your search filters (suburbs, price ranges, property types), recording recently viewed properties, and maintaining your "Shortlist/Favorites" list.
  • Performance & Analytics Cookies: Help us analyse how visitors use our website (such as popular property pages, search habits, and page load speeds). We use third-party tools like Google Analytics, which process anonymous or aggregated data to help us improve website architecture and service quality.
  • Marketing & Targeting Cookies: We use third-party marketing tracking technologies, such as the Meta Pixel (Facebook/Instagram) and Google Ads. After you view specific properties on our website, these technologies may display relevant property recommendations or market updates when you browse social media or other third-party websites.

Managing & Disabling Cookies: You can refuse, restrict, or delete cookies at any time by adjusting your browser settings. Please note that disabling certain technical or functional cookies may prevent some personalized website features (such as saved shortlists or search history) from functioning properly. We recommend keeping necessary and functional cookies enabled for the best search experience.

13. Contact Us & Complaints Process

If you have any questions about this Privacy Policy, or if you wish to access or correct your personal information or wish to make a complaint regarding a privacy breach, please contact us as follows:

  • Privacy Officer: Robjie Pty Ltd
  • Email: info@pvrtamworth.com.au
  • Phone: 02 5733 4111
  • Address: 8 Ivory Place Hillvue NSW 2340

Our representative will contact you within a reasonable timeframe following receipt of your complaint to discuss your concerns and propose a resolution. We will ensure your complaint is resolved promptly and appropriately. Generally:

  • We will acknowledge receipt of your complaint within 3 business days;
  • We aim to resolve complaints within 30 days. If the matter is more complex or our investigation may take longer, we will let you know.

If you are unsatisfied with our response, or if you believe that we have breached the APPs, you are entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Any updated version will be posted on our website along with the revised "Last Updated" date.